BA 4010 - Quality Management

Prerequisite(s): BA 2010; MA 2025; junior standing.
A study of various quality control and assurance concepts and their integration into a comprehensive quality management system. Topics emphasized are total employee involvement and teamwork, continuous process analysis and improvement, and the importance of a company-wide focus on customer needs. 3 credits. (3 plus 0) Credit(s): 3 (3 plus 0)